Policies

Privicy Policy

Privacy policy

At Battle-Scenes we are very conscious about your privacy when using our website. We are committed to ensuring that your privacy is protected.

Therefore, we protect your personal data, stringently adhering to the ethics of the Data Protection Act (1998) and the European Union Data Protection Framework Directives, only storing the data necessary for accounting, marketing, sales, public relations and record keeping helping us uphold and improve the relationships between our company, our suppliers and our valued customers.

For the purposes of the Data Protection Act 1998 we are a data controller. In order to process your order and to ensure that your shipping arrangements can be properly performed we need to collect certain personal details from you. These will include, where applicable, your name and addresses of delivery, credit/debit card or other payment details.


What details do we keep?

Occasionally, we may ask you to provide certain information by which you can be identified when using this website When this is the case we assure that it will only be used in accordance with this privacy statement. Battle-Scenes may alter this policy from time to time by editing and updating the statement on this page.

§  Your name and address

§  Contact information (e.g. email address, telephone number)

§  Demographic data (e.g. Postcode, interests etc.)

§  Other relevant information which may help Combatzone Scenery improve its service.

§  We do not store credit card details.

 
Why do we keep these details?

We need the information listed above to understand the needs of you, the customer and provide you with a better service, and in particular for the following reasons:

§  Internal records.

§  We may use the information to improve our products and services.

§  We may occasionally send promotional emails about our products, special offers or other information which we think you may find interesting using the email address which you have consented us to contact you by.

§  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to improve the website according to your interests, improving the service we supply to you.

 
How secure are my personal details?

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at the address shown on the about us page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

The information may also be provided to security or credit checking companies, public authorities such as customs if required by them, or otherwise as required by law. Where you provide us with personal details such as those mentioned above, you consent to this information being used as described above. We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. We have appropriate security measures in place to protect the personal details you give us. We may have to pass your details to organisations outside the European Economic Area, (EEA), controls on data protection in these places may not be as strong as the legal requirements in this country 

 
How we use your information

When you register or use Battle-Scenes, you give us certain information voluntarily. This includes your name, address, email address, phone number, and any other information you give us. We process that information using 1&1 website platform

If you buy something from us, we will collect contact information (name, address, email and phone number) and details of what you bought. If you buy something for someone else from us, we will also collect their delivery details and contact information. When you buy something from us we share that information with the courier services we use to deliver your order.
 

External Websites

The Battle-Scenes website may contain various links to other relevant websites. However, once you have used these links to leave our site, you should be aware that we do not have any control over that other website and these websites are not bound by this privacy statement. Therefore, Battle-Scenes cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should browse these sites with caution, taking time to look at the privacy page of the website in question.

 
How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Return Policy

Returns

At Battle-Scenes we pride ourselves in providing you with exceptional levels of customer service which extends to our returns policy. We endeavour to make every effort to fulfil valid requests for returns and will refund authorised returns as promptly as possible.

However, please do not return any stock to us without first contacting us to discuss the return of your unwanted items. No returned goods will be accepted without our previous authorisation.

Should you wish to return any unwanted orders, please contact us with the following details:

§  Your contact details (Name, address, e-mail and telephone number)

§  What you would like to return.

§  Your date of purchase.

§  An acceptable reason for return

§  Battle-Scenes order/invoice number

We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.

Our customers are entitled to a 7 day cancellation right. Therefore, any incorrectly ordered or unwanted items can be returned to us for a full refund within 7 days of receiving your delivery.


Breakages

If you receive damaged goods we will need a picture for proof of the damage. Please email the pictures to Battle-Scenes@hotmail.com

Once we have received the pictures we will decide if the products are faulty or damaged.  Battle-Scenes shall take responsibility to replace, refund or recover the goods from the customer within 28 days of delivery. The customer will be entitled to a full refund if the goods are deemed to be faulty/damaged by Battle-Scenes.

The customer should inspect the products upon receipt and notify Battle-Scenes within 3 days if they deem the goods be faulty or damaged. If the customer fails to notify Battle-Scenes within 3 days of delivery that their goods are broken or faulty, the customer will be judged to have accepted the goods. We cannot accept any claims for faulty or broken goods more than 3 days after delivery. 


Cancellations prior to dispatch

Should the customer wish to cancel their order prior to dispatch, payment shall be refunded in full within 28 days.


Terms for Returns

It is the responsibility of the customer to return any incorrectly ordered items. Battle-Scenes will take no responsibility for the collection of the goods.

We cannot take any returns request via the telephone, all returns requests must be made through email at Battle-Scenes@hotmail.com.

Please note, it is at the discretion of Battle-Scenes whether a credit or replacement should be issued.

If goods have been ordered incorrectly, we will deduct the cost of postage from your refund.

Battle-Scenes operate within the Distance Selling Regulations. Customers have the right to cancel their order up to seven working days after the day they receive delivery of their goods, providing they do so in writing to Battle-Scenes. The purchaser has a statutory duty to take good care of the goods during this 7 day cancellation period and to return the goods to Battle-Scenes. All costs incurred from the return of goods will be met by the customer. Should Battle-Scenes collect the goods, these costs will be passed on to the customer.